The modern Malaysian business is much more competitive that business of the past and that means today’s entrepreneur has to fight that much harder to keep their edge on the competitor. Do you have the right solutions for your business? Alternatively, is it time you stepped it up a little to stay ahead of the competition?
Small business has the most difficult time because they generally have the smallest working capital, and the least resources. The good news is that CRM solutions are available for small business too.
If you have never heard of CRM it’s time you did. CRM stands for customer relationship management. And in itself, the CRM software is not a solution but rather it is an integral part of your CRM business solution.
CRM solutions when correctly implemented will reduce your overall operating costs. You will improve your business productivity as well as increase your client loyalty.
Many times small business actually sees the most results from implementing CRM because they are working with the most limited resources.
The solution for CRM for small business emphasizes automation as a critical part of a successful process. The more you can automate the customer company relationship the fewer staffing resources will be used yet the customer service will be improved dramatically.
And when customer service is improved, customers are happy which is good for your bottom line as business. Customer satisfaction goes up when you can quickly answer their questions, and have the information on any previous calls handy.
With CRM software, your customer is recorded every step of the way whether they phone for servicing, to inquire about a product, or to order a product – you’ll have their information at your fingertips. But not only does this make the customer happy it takes far less resources to provide those answers. And when you can reduce your labor costs, you’ve made significant improvements to your business.
CRM isn’t just beneficial to the sales department. CRM assists marketing departments and management as well. This alone is often enough to sway management or owners to become involved with CRM solutions and software. The tools are certainly hard to beat, as are the cost reductions. It empowers staff to take the necessary action in an acceptable amount of time.
How valuable do you think it would be to be able to pull up a customer and know the exact date he/she purchased an item, when the warranty came off, and what additional accessories they had purchased?
How valuable do you think it would be to be able to quickly tell which products had the highest breakdown, which ones were most popular, what products did not sell, and what was the customer asking for? Do you think that this could invaluable to the marketing department?
Of course, all of the information collected will be useful to management in making decisions. If you are an aggressive entrepreneur that isn’t satisfied with being second, you need to consider all of your CRM solutions and that includes CRM software.
Discover Top 11 CRM Software In Malaysia
Elviserp
Elvis is a leading ERP software company in India, providing comprehensive solutions for businesses of all sizes.
- Elvis is here to fulfill all your needs, so it is completely customizable to fit your requirements
- The software is designed to be highly efficient and hassle-free to ensure the best user experience
- There is no charge for the modules and no extra charge for certain features, hence the cost is very reasonable
- Get instant and accurate reports and data that decreases human errors and increases productivity
- Elvis apps guarantee that no matter where you are, you can access the system and receive the input you need
- The advantage of cloud-based software is that you can obtain data anytime and anywhere. Your data is firewalled and safe
Nexible
Nexible – A leading custom software developer in Malaysia, we give you everything you need to get a head start on your mobile, cloud or desktop software, engage your audience & automate your operations.
- Just input the bare minimum and your new opportunity will be created
- Leads From Facebook & Your Website Are Turned Into An Opportunity Card Instaneously
- Monitor, track and improve your sales team by receiving real time insights into their sales pipeline
- Transfer ownership, assign tasks and schedule reminders for all your sales representatives
Infodrive-solutions
Infodrive-solutions provides top-notch CRM software, customization, and implementation services, along with cloud-based solutions, sales automation software, and customer service management solutions.
- Easily track and manage customer contact information, interactions, and communication history
- Streamline the sales process by tracking and managing leads and opportunities
- Automate sales and marketing tasks, such as email campaigns and lead nurturing
- Enhance customer satisfaction by providing efficient and effective support through multiple channels, including phone, email, and social media
- Connect your CRM system with social media platforms to manage customer interactions and gather valuable insights
Sage
Sage – Streamline your customer relationship management system with leading CRM software from Sage.
- Centralise your critical business information
- Automate sales
- Targeted marketing campaigns in minutes
- Provide world-class customer service
- Gain valuable business insights
- Easily manage your contacts
Secondcrm
SecondCRM is one of the most affordable cloud-based CRM (Customer Relationship Management) Software in Malaysia & Singapore.
- First technological step for businesses to scale
- Engage, Motivate, and Achieve Sales Targets
- Track, Prioritize, and Solve Omni-channel Customer Queries
Icrm
iCRM, Customer Relationship Management System – Manage your customer contacts and customer service smartly using CRM Malaysia.
- Enhance Your Business Communication with Our Comprehensive Email Services
- Manage Your Customers with Expiring Purchases
- Manage Customers with Memberships
- Manage Cases and Tasks for Employee
- KPI Based Work From Home Management
- Find Previous Record of Customer Interactions
- Record Service History with Customers
- Reduce Cost and Improve Productivity
- Digitize Files and Tag to Contact, Employee, etc.
- Contact Group
- Events Management
- Bulk SMS Marketing
- Bulk SIM Card SMS Marketing
Starcrm
Starcrm – Specialized in Customer relationship Management (CRM) software which integrates with customer loyalty program, telemarketing and call center services in Malaysia.
- A dream tool for call centres that is user-friendly, practical and delivers maximum operational efficiency
- Dial into profits with our powerful outbound call management solution
- Manage your customers, leads, opportunities, appointments, tasks and sales support requests
- Fantastic set of tools and features that can support various types of loyalty programs
- Manage multi-channel campaigns via sms, e-mail, push notifications, social media
- Exciting card-based and cardless loyalty solutions that are guaranteed to move the needle on your customer loyalty
Mybluecrystal
Mybluecrystal – Customer Relationship Management (CRM) System is designed to collect, organise and manage customer information to help businesses in assessing and understanding their customers in an efficient way.
- Customer Loyalty Management
- Sales Force Automation
- Marketing Campaign Management
- Analysis & Reporting
Xantec
Xantec – cloud based customizable simple and low cost CRM (customer relationship management) software in Malaysia.
- Contact Management
- Lead Management
- Sales Automation
- Analytics and Reporting
- Marketing Automation
- Integration / API Hub
- Quotation Modules
- Customization
Ebs2u
Ebs2u – CRM system will help you drive sales productivity, marketing effectiveness and operational efficiency.
- Improve customer satisfactory by 60%
- Build customer loyalty
- Cultivate your future customer
- Anywhere with Cloud
Adynamics
Dynamics 365 ERP & CRM Systems from Leading Microsoft Gold Partner in Malaysia and Cambodia with 30+ years of experience, hundreds of customers, and experience to complete your projects!
- Manage all your front-end activities with a single unified platform
- Bring together all your customer data from multiple channels into one view
- Automate business processes and create workflows to increase efficiency and remove bottlenecks
- Connect with other Microsoft products like Office 365 or Azure Cloud Services