A healthcare call center is a specialized facility or department that handles incoming and outgoing calls related to healthcare services.
Discover the top 11 Healthcare and Medical Call Center Companies
FUSIONBPOSERVICES
Fusion – best-in-class outsourcing services from a leading BPM company with a global presence for comprehensive customer engagement, & superior CXM.
- 24/7 Support for Patients
- Claims Management
- Appointment Scheduling
- Pharmacy Support
- Patient surveys
- Awareness Campaigns
- Medical Service Assistance
- Revenue Cycle Management (RCM)
FLATWORLDSOLUTIONS
Flatworld Solutions is your ideal partner to unlock winning ways across BPO, BPA & AI services.
- Certified B2B Appointment Setting Company
- Data Security
- High Accuracy and Quality Service
- Short Turnaround
- Scalability
- Pocket-friendly Pricing Options
- Single-point Contact
- Experienced Team of Healthcare Call Center Representatives
- Modern Infrastructure
- Secure Data Exchange
- Round-the-clock Availability
SEQUENCEHEALTH
Sequence Health Medical Call Center provides clinical and non-clinical staff that serve as an extension of your team, answering your phones during and after business hours, so patients do not have to wait and your team can focus more on the patients in the waiting room and in clinic.
- Pre and post-operative encounters
- Post-operative follow up and compliance
- Prescription re-fills
- Follow up appointment scheduling
- Patient surveys
- FDA trials
- Eligibility analysis
- Enrollment
- Outreach, engagement and EMR recording
- Annual wellness visit appointments
MEDBILLINGEXPERTS
MedBillingExperts – optimize your healthcare operations with our tailor-made Healthcare BPO Services and healthcare outsourcing support and experience enhanced performance and cost savings.
- Appointment Scheduling
- Billing and Payment
- Health Information Line
- Physician Referral
- Patient Education
- Patient Registration
- Prescription Refill Management
- Care Coordination
- Health Insurance Assistance
- Language Interpretation Services
- Insurance Verification
- Medical Advice and Triage
- Patient Follow-up
- Medical Equipment Support
- Telehealth Support
SASCALLCENTER
SAS provides HIPAA-compliant healthcare call center services to give you the 24-hour, all-encompassing customer service you need.
- 24/7 Patient Support
- Professional Representation
- Cost Effective
- Secure Online Portal
- Female or Male Only Distribution
- Customized Call Handling
ANSAFONE
Ansafone Contact Centers’ healthcare call center outsourcing, patients receive answers to their questions faster than ever.
- Healthcare call center agent
- Verification of eligibility for plan coverage
- Enrollment assistance in preventative care programs
- Status updates on submitted claims
- Explanation of Benefits (EOB) for physician and pharmacy services
- Inquiries about billing statements and payment processing
- Escalation of urgent issues to your on-call triage staff, nurse helpline or pharmacy assistance
EXPERTCALLERS
ExpertCallers is a leading call center BPO service provider in India, USA and UK Since 2004. We provide Inbound and Outbound Call Center Services for various business verticals.
- Appointment Scheduling and Reminders
- Patient Inquiry Handling
- Post-Visit Follow-Up
- Prescription Refill Assistance
- Multilingual Support
- Health Education and Information
TELEDIRECT
TeleDirect deliver premium grade healthcare & medical call center services for optimal patient experience. Let our industry leaders assist your clients.
- Patient Surveys
- Preventative Screenings
- Satisfaction Surveys
- Updating Patient Records
- Social Assessments
- Life Circumstances
- Medicare C&D Assistance
- Benefit Inquiries
- Payment Processing
- CMS Surveys
- Member Enrollment
- Appointment Setting
AGENTSREPUBLIC
Agents Republic – next generation contact center with multilingual agents globally. Fast, scalable and cost effective customer support via phone, email, chat and more.
- Appointment setting services
- Patient enrolment for clinical research
- Patient satisfaction surveys
- Healthcare information line
- Application process of patients
- Emergency customer support
- Physician referral services
- Assisted over-the-phone payment for healthcare charges or health insurance payments (PCI-DSS)
GENESYS
Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.
- Make patient access a priority
- Provide virtual care at scale
- Create better member, employee and provider experiences
- Automate and improve routine pharmacy interactions
- Harness HIT and medical device insights
- Deliver empathetic support during crises
ROICALLCENTERSOLUTIONS
ROI CX Solutions offers award-winning customer service and business solutions with our call center outsourcing services.
- Claim Services
- Membership Services
- Provider Services
- Appointment Scheduling Support
- Utilization Management
- Care Value