Customer Communications Management (CCM) is a software solution that helps banks, insurance companies, government agencies, and other organizations to manage and deliver personalised communications to their customers across multiple channels including email, mobile, social media, and print. CCM software is designed to streamline and automate the communication process, enabling businesses to deliver personalised messages to customers at scale, ensuring efficiency, speed, and accuracy.
Discover the top 10 best Customer Communications Management (CCM) Software
LIVEAGENT
LiveAgent customer communication management software will provide personalized, quick, and knowledgeable service to your customers.
- Cross and multi-channel consolidation
- Shifting over to cloud based services
- Two way communication
THRYV
Thryv – manage customers anytime, anywhere and on any device with Thryv’s small business software: CRM, Text and Email Marketing, Social Media, Websites and more.
- Manage every conversation from one inbox
- View every single message in client-specific threads, instantly
- Easily respond back and forth, including to text messages
- Never forget to follow up again, with automated reminders and read receipts
- Let staff help you manage the day-to-day
MHCAUTOMATION
Automate the entire customer communication process, from production and assembly to personalization and omnichannel delivery.
- Digital Forms
- Personalized Communications
- Workflow Management
- Automated Customer Experience (CX) & Engagement
- Template & Asset Library Management
- Smart Documents
- Omnichannel Communications
OPENTEXT
Improve & automate customer engagement with personalized documents using OpenText StreamServe Customer Communications Management.
- Reduce costs
- Get to market faster
- Increase customer loyalty and engagement
- Ensure compliance
- Faster turnaround for key business processes
- Significantly increased efficiency and throughput
- Support for new business opportunities
NEWGENSOFT
Customer communication management (CCM) software by Newgen helps to personalize & automate customer engagement with modern approach.
- Flexible designing and authoring designer
- Extensive template management capabilities
- Web-based content repository
- Automated document generation
- Faster letter and contract generation
- Multi-channel distribution and tracking
- Diverse integration capabilities
- Strong user management and extensive audit logs
- Robust integration with business applications, core systems, portals, etc.
- Cloud deployments, enabling faster time-to-market
HYLAND
Hyland customer communications management software reduces the time and effort it takes to create individually personalized content manually.
- Improves customer satisfaction
- Lowers costs
- Allows better allocation of staff resources
- Ensures more accurate and visually consistent communications
- Supports compliance for corporate standards and relevant regulations
ISIS-PAPYRUS
Papyrus digital Customer Communication Platform enables corporations to consolidate all types of document output (high-volume batch, online, user interactive and on-demand) to one platform.
- Document Capabilities
- Responding in real time
- Transactional communications
- Consolidation
- Ad-hoc Web Documents
- Interactive Letter writing
- Correspondence Wizard
- Campaigns with targeted Messages
- Print and e-delivery
- Real-time dashboards provide end to end control
KOFAX
Kofax customer communications management software is a single document generation and output management tool to help you better engage with your customers.
- Transform customer workflows
- Enhance personalization
- Improve productivity
IN10STECH
Intense Technologies help you gain a complete view of your customers by bridging data and process silos.
- Interactive mobile responsive statements enhance CX and optimize service costs
- Interactive video bill solution helps transform customer experience significantly
- Interactive Communications Engage Customers throughout the Customer Lifecycle
- Digitalize your customer-centric processes with AI and improve Net Promoter Score
WAYPATHCONSULTING
Master the art of Customer Communications Management and make the most of every customer touchpoint with bespoke CCM solutions from WayPath.
- CCM Strategy & Roadmap
- End-to-End Development & Testing
- CCM Center of Excellence (CoE)
- Migration & Upgrade Support
- Managed Support Services
- Intelligent Automation & Data Unification
- Web-based Command & Control Interface
- Interactive Content Management
- Omnichannel Customer Engagement Platform
- OpenText Exstream Training & Post-implementation Support
- Access to Senior CCM Developers